Leather Upholstery Warranty Statement At the heart of our craft is a commitment to quality and the authentic beauty of natural materials. This warranty outlines our promise to you regarding the leather used in your upholstery. 1. Australian Statutory Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to automatic guarantees that your leather is of acceptable quality, fit for purpose, and matches its description. These statutory rights provide coverage for structural defects but generally do not extend to damage caused by normal usage. 2. Scope of Warranty: This specific manufacturer’s warranty applies exclusively to faulty materials and is limited to defects arising from tanning or finishing deficiencies in the supplied leather. 3. Exclusions: Fair Wear and Tear: To maintain the integrity of our service, this warranty excludes fair wear and tear. Leather is a natural material that will evolve over time; changes in appearance resulting from regular use, age, or environmental exposure are considered part of the product's life cycle and are not covered. 4. Natural Characteristics (The Mark of Authenticity): True leather is a product of nature, and its beauty lies in its unique history. Tanning and finishing faults do not include naturally occurring marks, which are sought-after features that distinguish genuine leather from synthetic imitators. The following irregularities are considered characteristics of the material rather than defects: - Healed scars, scratches, and insect bites - Brands and identification marks - Stretch marks, fat wrinkles, and growth lines - Veining patterns and visible pore structures - Variations in grain texture and natural colour shading across the hide 5. Claims and Assessment: We take every concern seriously. Each warranty claim will be individually assessed by our team. Following this assessment, we will determine, at our discretion, whether the goods in question shall be repaired or replaced, in part or in full.